Service Contracts

Service Contracts

PC Service and Maintenance Agreements for MS Windows© Based Computers

Our service and maintenance agreements are comprehensive and affordable. We provide service and maintenance for unplanned problems that arise without the unexpected costs.  Choose between 2 plans that suit your needs. Level 1 our quarterly plan or Level 2 our comprehensive monthly plan.

Saves Time
We take care of your systems while you take care of your business.

Saves Money
While others invest large amounts of money per year on an in-house IT manager or by paying each time you have a system issue, our customers invest only a small amount of the total annual costs and receive support from an entire team of professional technicians.

For more information, call, stop by or contact us online

Services Provided Level 1
(Quarterly Serivce)
Level 2
(Monthly Serivce)
Phone Support
YES
YES
Spyware / Malware Removal
YES
YES
System Optimization
YES
YES
OS Registry Maintenance
YES
YES
Antivirus Scan / Maintenance
YES
YES
Hard Drive Disk Maintenance
YES
YES
Labor / Hardware Discounts
YES
YES
Free Antivirus Software
YES
YES
Internal PC Dust Removal
YES
YES
Priority Rush Service
YES
YES
After Hours Support
NO
YES
Break/Fix Labor Included
NO
YES
MS Windows OS Upgrades
NO
YES
Hardware Parts & Labor Included
NO
YES
Price
$49 per system
(2 system minimum)
$89 per system
(4 system minimum)

Phone Support: Call us with any covered system related maintenance issue during normal business hours. We will attempt to solve your problem over the phone to reduce your downtime and save you money from un-needed service calls. 

Spyware / Malware Removal: We will run the most effective spyware and malware removal programs each quarter on every covered computer. We will also manually identify malicious programs the software may have missed and remove them. There is no need to purchase any software utilities. 

Optimization: We will optimize your systems for stability, speed and performance. 

MS Windows OS Registry Maintenance: The registry on each computer will be scanned and repaired. 

Antivirus Scan / Maintenance: Antivirus updates and scans will be performed and monitored. 

Hard Drive Disk Maintenance: Hard drives will be checked quarterly to fix corrupted files and directories. Performance utilities will be run to keep your hard drive in good working order. 

Labor / Hardware Discounts: Labor for repairs that may arise will be provided at the discounted rate of $49 per hour (reg. $99 per hour). Any hardware purchased from DreamNet Computers will be discounted at 10% off retail prices. 

Free Antivirus Software: We will provide antivirus software for all covered systems. 

Internal PC Dust Removal: We will remove the dust from all your covered desktop systems once per contract year. This also allows us to perform a visual inspection of your internal system components. 

Free Rush Scheduling: Priority rush fee waived ($50 value). Free 12hr – 48hr turnaround time. 

MS Windows© Operating System: Computer operating system will be updated and upgraded as needed 

Break / Fix Labor Included: In the event that you need on-site service for a covered system, we will provide the labor at no additional cost: Labor for repairs that may arise for systems and circumstances not covered, will be provided at the discounted rate of $49 per hour (reg. $99 per hour). 

Hardware Replacement: All parts for a covered system repair will be provided at our cost.

After Hours Support: No additional charge for after-hours calls for on-site or in-store service (weekends and holidays excluded) 

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